About the role
You will help clients receive accurate updates and ensure their requests reach the right owner. The focus is on the quality and timeliness of communication and follow-through, while project managers retain responsibility for their project plans and delivery decisions.
What you will do
- Review incoming client requests and route technical, commercial and project questions to the appropriate owner.
- Coordinate update and response queues, checking that progress statements match the information supplied by delivery teams.
- Review approval follow-ups, meeting records and handover communication for missing decisions or unclear next actions.
- Escalate unresolved concerns and identify repeated gaps in response or coordination.
- Keep the department head and project managers informed of client-service workload and issues needing a decision.
What you should bring
- Client-service or digital-delivery coordination experience and ability to assess the accuracy of a client update.
- Experience supervising follow-through and giving clear feedback on communication.
- Judgement about routing requests and escalating concerns without making unapproved scope or delivery promises.
Examples of work in this role
- A client-request and response queue with owners, next actions and unresolved concerns.
- Reviewed client updates and approval-follow-up records consistent with the agreed project status.
Working arrangements
- Keep decisions, progress, and blockers visible through agreed communication channels.
- Reporting lines, decision authority, working hours, equipment needs, and location eligibility will be discussed during recruitment.
- Compensation, employment terms, and any benefits will be agreed during recruitment.
What to include in your application
- Include your CV, availability, and a short explanation of why this work interests you.
- Describe how you coordinated client requests across several owners. Explain a communication gap you corrected and how you verified the client received an accurate next step.
- Remove confidential information from samples and share only work you have permission to disclose.