Terms of Service

1. Operator, definitions, and scope

“Xtensyon”, “we”, “us”, and “our” mean Xtensyon Information Technology Services. “You” means the person using the website and, where that person acts with authority for an organisation, that organisation.

“Website” means the Xtensyon website displaying these terms. “Tools” means its publicly available analysis interfaces. “Submitted material” includes URLs, text, files, instructions, and other information you provide. “Service agreement” means a separate agreement accepted by you and the identified service provider for specific work.

These terms address website and tool use. A service page describes potential work; it does not establish a fixed price, delivery deadline, support entitlement, or completed service agreement. A general enquiry does not by itself order paid work.

Use the website and tools only if you can lawfully do so. If you act for another person or organisation, you must have the authority required for the action and the information you submit. If you disagree with the conditions for a tool, do not submit material to that tool.

2. Permitted use and responsibilities

You may browse the website, make genuine enquiries, and use available tools for lawful purposes consistent with their intended functions. You are responsible for the accuracy of information you supply and the permissions needed for your submissions.

You must not:

• Use the website to commit fraud, impersonate another person, send spam, or distribute malicious software.
• Attempt to access another person's account, private records, restricted system, or non-public report without permission.
• Bypass access controls, defeat a technical restriction, or use the tools to obtain material you are not authorised to access or process.
• Overload the service, interfere with other users, or use automation in a way that evades stated limits or disrupts normal operation.
• Submit unlawful material or information in breach of confidentiality, privacy, intellectual-property, or other applicable rights.

Finding material on a public URL does not automatically give permission for every use of it. Consider the rights and restrictions that apply before submitting a page or reusing extracted content.

3. Analysis tools and external processing

The tools can assess website content, keywords, content gaps, or other technical and editorial signals. Tool requests are sent directly from your browser to an Xtensyon-operated analysis service. The submitted URL or text, selected options, and technical request data can be processed there, together with content retrieved from the target page.

Before submitting, read the tool-processing section of the Privacy Policy. Do not submit passwords, access tokens, private customer information, confidential documents, or secret-bearing URLs. If your material needs confidentiality protections beyond those expressly agreed, establish an appropriate arrangement before sending it.

A report describes the information and analysis available at the time it was produced. It may contain errors, omissions, incomplete retrieval, or outdated information. Scores and recommendations are aids to review. They are not a guarantee of search rankings, AI citations, traffic, leads, security, accessibility, or legal compliance.

Check findings against the actual website and your circumstances before acting on them. Keep a suitable backup and obtain any required approval before changing a live system. A tool result does not authorise access to, or modification of, someone else's website.

Processing may involve queued jobs, cached results, partial results, or an external service failure. A cancellation request may stop further work where supported; it is not a promise to reverse completed processing or delete stored information. Treat shared report links, identifiers, and downloaded reports according to the sensitivity of their contents.

Observe any limits displayed by the tool or returned by the service. The responsibilities described in these terms and the Privacy Policy still apply.

4. Accounts, courses, and applications

Client registration requires acceptance of these terms. Keep your email address accurate and complete the verification steps shown by the website. An initial session may be available before verification; later sign-in and further submissions can be restricted until verification is complete. A saved contact request, application, or portal message is not proof that an email reached its recipient.

If you receive a private recruitment exam link, keep it confidential. Follow the exam instructions and deadlines. Saved progress is not a final submission or a job offer. Scores and released feedback form part of recruitment review and do not guarantee employment.

If you receive account access, keep credentials private and report suspected misuse through the confirmed contact below. Use only accounts you are authorised to access. You remain responsible for the material and actions you knowingly submit through your account, subject to applicable law.

Course access and learning records depend on the course's published requirements and any separately accepted enrolment conditions. A sample, test, or demonstration course does not promise a professional qualification or accreditation. Downloading course material does not transfer its copyright.

A job application is a request to be considered. It does not create an employment relationship or guarantee an interview, offer, response time, or benefit. An actual offer and any employment terms must be established separately.

5. Website content, submitted material, and reports

Website branding, text, design, software, and other content remain subject to the rights of their respective owners and any applicable licences. You may view the website and use the available functions as intended. Further copying, distribution, resale, or use of branding requires permission or an applicable legal right. Open-source components remain governed by their own licences.

You retain whatever rights you hold in submitted material. Submitting it authorises only the access and processing reasonably needed to perform the function you request, subject to the applicable privacy arrangements. This provision does not transfer ownership of your material or grant a general right to publish it or use it to train models.

You may review, save, and use reports made available to you for your lawful business purposes, subject to rights in the underlying material and any separately agreed restrictions. A report or extraction does not grant rights over third-party content, certify its accuracy, or give permission to republish it.

Ownership and licences for commissioned deliverables, source code, designs, and client assets must be specified in the relevant service agreement. These website terms do not settle those project-specific rights.

6. Paid work and individual service agreements

Before paid work begins, the relevant agreement should identify the contracting parties, scope, deliverables, fees, payment terms, schedule, responsibilities, acceptance criteria, change process, and any support arrangements. Applicable confidentiality, data processing, intellectual-property, cancellation, and refund terms should also be specified there.

The documents apply in this order:

1. Mandatory law and rights that cannot lawfully be excluded.
2. A separately accepted agreement for the relevant service or course, including its expressly incorporated documents and agreed order of precedence.
3. These terms for general use of the website and tools, to the extent they do not conflict with that agreement.

The Privacy Policy explains personal-information processing; it is not a blanket consent or a substitute for a required data-processing agreement. A project agreement cannot remove statutory privacy rights.

General website descriptions, examples, and calls to action do not amend an existing agreement. A project change must follow the agreed change process. No universal refund period, delivery guarantee, or round-the-clock support commitment is created by these terms.

7. Availability, limitations, and responsibility

Public website functions and tools may be interrupted by maintenance, capacity limits, application faults, network issues, or provider outages. Except where a separate agreement or mandatory law provides otherwise, we do not promise uninterrupted availability, error-free results, or suitability for every intended use.

We may restrict or suspend use where reasonably necessary to address suspected abuse, unauthorised access, harmful submissions, a security incident, or a legal requirement. A restriction should be proportionate to the issue. Any contractual rights concerning paid services remain governed by the applicable agreement and law.

To the extent permitted by applicable law, general website information and public tool outputs are provided without a guarantee that they are complete, accurate, or suitable for a particular decision. You should exercise appropriate care when relying on them. Responsibility for loss remains subject to the applicable law, the facts, and any valid agreement.

Nothing in these terms excludes a liability or remedy that cannot lawfully be excluded, waives responsibility for fraud, or removes mandatory consumer or privacy rights. These terms do not impose an unlimited indemnity on visitors or replace a negotiated liability provision in a service agreement.

8. External links and services

A link to another website does not mean that we control its content, availability, or practices. Review the terms and privacy information that apply there before providing information or relying on a service. Our own obligations for a provider we engage remain subject to the applicable agreement and law.

9. Changes and continuing provisions

Changes to these terms will show a revised effective date. Material changes require appropriate notice and any agreement required by law. A later website edit does not retrospectively change completed work or amend a separately accepted agreement. If a provision is unenforceable, the remaining provisions apply to the extent they can lawfully operate independently.

10. Questions, concerns, and disputes

Use the Contact Us form to share the relevant page, report reference, or agreement and a clear description of the concern. Avoid including passwords or unrelated sensitive information.

A dispute about paid work should follow the process in the relevant service agreement, subject to mandatory law. These general website terms do not impose mandatory arbitration, select an exclusive court, or remove a right to contact a regulator or pursue an available legal remedy.

Personal-information matters are addressed in the Privacy Policy.