About the role
You will help build the function that connects client expectations with work across departments. The role establishes how projects are planned, how changes are decided and how delivery evidence reaches the people responsible for acceptance.
What you will do
- Define planning and reporting standards that make scope, resources, dependencies and decision ownership clear.
- Review capacity and delivery risks across engagements with department heads before dates or scope are committed.
- Set escalation and change-control practices for disputed requirements, blocked approvals and shifting priorities.
- Establish acceptance and handover expectations so completed work and unresolved obligations are documented.
- Develop project managers and client-service contributors through practical review and supervision arrangements.
What you should bring
- Leadership in digital project delivery or client services, including multi-team planning and difficult scope decisions.
- Ability to assess resource and schedule tradeoffs and explain them clearly to clients and technical contributors.
- Experience improving delivery processes and developing project or account-management colleagues.
Examples of work in this role
- A delivery framework covering plans, reporting, scope changes and escalation.
- A cross-project capacity and risk view with explicit acceptance and handover responsibilities.
Working arrangements
- Keep decisions, progress, and blockers visible through agreed communication channels.
- Reporting lines, decision authority, working hours, equipment needs, and location eligibility will be discussed during recruitment.
- Compensation, employment terms, and any benefits will be agreed during recruitment.
What to include in your application
- Include your CV, availability, and a short explanation of why this work interests you.
- Describe a delivery function or portfolio improvement you led. Explain how you resolved a cross-project conflict and changed the planning or escalation process.
- Remove confidential information from samples and share only work you have permission to disclose.