IT Infrastructure Department Assistant

You will support infrastructure operations through accurate administrative records. The role helps technical owners see upcoming maintenance, unanswered access requests and incident actions while keeping credentials and technical approval with authorised people.

What you will do

• Maintain a schedule of planned maintenance and record the service owner and communication actions supplied by the technical team.
• Log service and access requests, route them to the authorised reviewer and track the decision status.
• Follow up on incident actions and runbook updates without handling credentials or changing system configuration.
• Prepare operational meeting notes with owners, deadlines and unresolved questions.
• Keep documentation indexes current so contributors can find the approved change or recovery record.

What you should bring

• Accurate scheduling and document skills and ability to follow access and confidentiality procedures.
• Interest in infrastructure operations and willingness to learn service, maintenance and incident terminology.
• Clear communication and judgement about routing technical and permission decisions.

Examples of work in this role

• A current maintenance, access and service-request tracker.
• An incident action list and documentation index with clear ownership and status.

Working arrangements

• Keep decisions, progress, and blockers visible through agreed communication channels.
• Reporting lines, decision authority, working hours, equipment needs, and location eligibility will be discussed during recruitment.
• Compensation, employment terms, and any benefits will be agreed during recruitment.

What to include in your application

• Include your CV, availability, and a short explanation of why this work interests you.
• Share a maintenance schedule or request-tracking example. Explain how you would record an access approval without collecting a password and follow up on an overdue incident action.
• Remove confidential information from samples and share only work you have permission to disclose.