Help Center
Help with website tools, services, your account, learning, applications, and support.
What do you need help with?
Account & Sign-in
Create an account, verify your email, and recover access.
3 guidesCourses & Tutorials
Join courses, keep your progress, and use quizzes and feedback.
4 guidesExams
Open an assigned exam, save answers, and check released results.
2 guidesCareers & Applications
Apply for an opening and prepare files the form will accept.
2 guidesSupport Requests
Send a request, follow replies, and ask to reopen a resolved issue.
3 guidesNewsletters
Choose the updates you want and change your subscriptions.
1 guideTools
Choose a website check, use its options, and understand results and errors.
7 guidesServices
Find the right service and prepare a useful project enquiry.
3 guidesAbout Xtensyon
Understand what we do and find the right place for your question.
2 guidesCommon questions
Do I need an account to use the website?
You can browse the public website, read public lessons and tutorials, and check answers to public course quizzes without an account. Sign in to keep course progress, manage subscriptions, or use account features.
Read the steps →Why am I being asked to verify my email?
A new account can use its first signed-in session before verification. Verify your email before signing in again. If a submission asks you to verify, complete that step before resubmitting.
Read the steps →Do I have to join before reading a course?
Published preview lessons and public course quizzes can be used without joining. Join an open course while signed in if you want your progress saved. Lessons that require membership keep their access rules.
Read the steps →Is a course quiz the same as an assigned exam?
No. Course quizzes are part of the learning content. Assigned exams have their own instructions, access rules, deadlines, and result-release process.
Read the steps →Why can’t I see an exam result yet?
Submitting an exam confirms that your answers were stored. A result appears only after it has been released. An empty result is not a pass or fail decision.
Read the steps →Should I contact you or submit a support request?
Use Contact Us for general enquiries and project discussions. Use a support request for a problem you need the support team to investigate and follow through your account.
Read the steps →Which website tool should I use?
Choose the check that matches your question: page diagnostics, repeated words, content gaps, extracted content, or GEO findings. Read the options and compare the findings with the original page.
Read the steps →Do I need a finished brief before contacting you?
No. Explain the current problem, the result you want, and relevant constraints. Scope, timing, responsibilities, and cost need to be clarified before work starts.
Read the steps →Where should I ask a company or service question?
Use Contact Us for company questions and project enquiries. Use a signed-in support request for a problem you need to follow, and the role’s application form when applying for a job.
Read the steps →Still need help?
Send a support request about a problem, or contact us with a general enquiry.